401(k) Recordkeeper Transition

Voya, our new 401(k) recordkeeper, sent mail to your permanent home address that includes a PIN number to access your online account. This mail was sent out on Jan. 17, 2023.

However, we know travelers don’t visit their permanent homes often. So, we’re laying out all the options of how to access your account or your PIN.

• Visit www.VoyaRetirementPlans.com and click “Register Now.”
  • If you happen to have your PIN, select “Social Security number + PIN.” Enter these items and finish setting up your account. You’re done!
  • If you don’t have your PIN, select “Social Security Number + Date of Birth.” After providing these items and your name, you’ll be asked a series of four questions related to your public records, including places where you have lived. Answer these questions correctly and finish setting up your account.
• If you encounter issues with either of these options, call Voya at 800-584-6001. Customer Service Representatives are available Monday through Friday, 8 a.m. to 9 p.m. ET.
  • By calling Voya, you can request for your PIN to be mailed again, but for security reasons, it will still go to your address that is on file. Be sure to set up mail forwarding to your current address so that you can access it.

Voya, our new 401(k) recordkeeper, sent mail to your permanent home address that includes a PIN number to access your account. This mail was sent out on Jan. 17, 2023.

• Visit www.VoyaRetirementPlans.com and click “Register Now.”
  • If you have your PIN, select “Social Security number + PIN.” Enter these items and finish setting up your account. You’re all done!
  • If you don’t have your PIN, select “Social Security Number + Date of Birth.” After providing these items and your name, you’ll be asked a series of four questions related to your public records, including places where you have lived. Answer these four questions correctly and finish setting up your account. You’re in!
• If you have any questions related to your PIN or your login, call Voya at 800-584-6001. Customer Service Representatives are available Monday through Friday, 8 a.m. to 9 p.m. ET.

Voya can assist with opening IRAs via the below website. This is a self-service product where individuals can open these accounts on their own, link their bank accounts to set up an auto draft, and purchase individual stocks, mutual funds, etc., via our brokerage system.

Go to: https://www.voya.com/page/ira

Scroll down and click on “Learn More” under “Compare IRA Products.” Then, you can scroll down to open an IRA.

A change of this magnitude is never made lightly. TNAA switched from Principal to Voya, because with Voya, you’ll have access to:

• Diversified investment choices
• Comprehensive educational materials and local support
• Holistic financial planning tools enabling portfolio aggregation
• Comprehensive quarterly statements
• Tools to know your retirement goal and if you’re on track
• Action-oriented tools to help you take your best next step
• Industry-leading, trend-setting technology
• A significant reduction in fees and expenses.

Educational Sessions

Voya is holding sessions designed to help you enroll on its website or answer questions you might have about enrolling.

TNAA’s representative from Voya, Paul, will host these sessions via Zoom. The information is the same for each session, so you only need to attend one. There are several dates and times below, so you can choose the one that works best for you.

Meeting Times

Tuesday, Feb. 21 | 9 a.m. – 9:30 a.m. & 2 p.m. – 2:30 p.m. (CST)

Wednesday, Feb. 22 | 10 a.m. – 10:30 a.m. & 1 p.m. – 1:30 p.m. (CST)

Thursday, Feb. 23 | 12 p.m. (noon) – 12:30 p.m. (CST)

Friday, Feb. 24 | 9 a.m. – 9:30 a.m., 11 a.m. – 11:30 a.m., 2 p.m. – 2:30 p.m. (CST)

To access one of these Zoom sessions, contact your recruiter for the meeting link or check your inbox for an email from TNAA titled “401(k) Enrollment Sessions,” which will include the meeting link.

Additionally, you can use the below link to learn more about the benefits of having a 401(k) plan, enrolling in the plan, how to register your account, and how to navigate your online account.

Educational Resources

You can also review the below links regarding Voya’s mobile app and digital resources.

Voya’s Mobile App

Voya’s Digital Resources